FAQ

FAQ

Updated 05/08/21

What is the Santa experience?

Our Santa Experience is a tractor trailer ride into our woodland to find Santa in his cabin. Once inside with Santa children will be given a wrapped gift and be able to choose an unwrapped toy as well as tell Santa what they would like for Christmas. There may be singing and stories and a little Santa magic before heading back to our farm shed.

Do we see Santa on our own?

Our experience is a group experience. You will be with other families also going to see Santa but he will speak to each child. Should you wish a more private experience you can book a full trailer slot (see below).

Why do I need to arrive 20 minutes in advance...and what happens if I don't?

We ask that everyone arrives 20 minutes in advance to allow for check in and to keep the experience running on time. Please allow plenty of time for travel to us. We understand that things happen and you may get stuck in traffic so we have the following rules – we will always try our hardest to get you on your booked trailer. Should you arrive with less than 10 minutes to your booked slot we reserve the right to move your booking to a later slot in order to avoid anyone missing out. Should you arrive after your booked time we will do everything we can to get you on another trailer but as we are often fully booked this may not be possible.

Should you be en route to us and have worries about being late, letting us know could make a difference – our phone is on whenever we are open and the number is 01360 752 052 – we may be able to move bookings around in order to save you missing out.

Where are you?

We have a locations page that can be found here. Our address is:

Woodland Experiences Ltd

North Ballochruin Farm

Ballochruin Road

Balfron Station

Glasgow

G63 0LE

 

**For Sat Nav please note that it is a zero in our postcode not an O**

How long does the visit last?

From leaving our shed to arriving back it will be 30 minutes however we ask that you arrive a minimum of 20 minutes in advance to allow for check in. We have marshmallow toasting, a shop, food and face painting in our shed so would recommend allowing at least an hour and a half for your visit (although you are welcome to spend as long as you like!).

What facilities do you have on site?

In our shed we have:

a small shop

face painting

marshmallow toasting

indoor and outdoor seating

hot food and drink providers

toilets

baby change facilities (in our ladies and disabled toilets)

Do you accept card payments?

Yes we accept card and cash payments on site.

What is a full trailer booking?

For up to 20 people with a maximum of 10 children our full trailer booking is a fantastic way for families or groups of friends to see Santa. A great day out and also a way to stay within your bubble (sorry for the covid language) we’d highly recommend a full trailer booking – it also saves up to £45 compared to buying tickets individually.

Do you have car parking?

We have free car parking on site.

Can I get a refund?

Our tickets are non-refundable. If someone is unwell please let us know as soon as you can and we will do our best to transfer you to an alternative date. If you do not contact us until after your booked slot your booking will be closed and unable to be transferred. Any issues please contact us at info@woodlandexperiences.co.uk

 

Can I transfer my booking?

Should you need to move your booking there will be a £10 admin fee to move your booked slot. This can be arranged by emailing info@woodlandexperiences.co.uk

Can I bring my dog?

Unfortunately dogs are not allowed on site (not including guide dogs).

Are you wheelchair accessible?

We have an accessible trailer but need to know in advance should you require it – once you have booked your experience please email info@woodlandexperiences.co.uk and we will make a note on your booking to be sure that you are placed on the right trailer.

Will you open in bad weather?

Please be aware you will be outside for short amounts of time on this experience. We have been opening in December since 2014 and have not closed due to weather in that time. Please be prepared for the Scottish winter and leave plenty of time to travel to us and also dress for the weather. In the unlikely event that we have to close due to the weather we would update our website and Facebook pages first before contacting individual bookings – should you have any concerns please check our website or Facebook page in advance of your booking.